top of page

Frequently Asked Questions

Q: Why choose hair? 

A. The team is comprised of ONLY licensed Cosmetologists with over 25 years experience as beauty professionals, sew-in experts, and healthy hair gurus. Therefore, you’re not leaving your hair experience in the hands of “just another online store.” We quality inspect every bundle of hair to ensure long lasting, luxurious hair that is suitable for your sew-in and extension needs.


Q: Where does hair come from and is this hair really natural Remy?

A: We provide ONLY 100% Virgin Remy hair is 100% real virgin natural Brazilian Hair, Peruvian Hair and Indian Hair extensions comes directly from donors in Indian, South America and Asia. We ONLY sell authentic 100% human Remy hair. Our hair is the best on the market and will last the longest BECAUSE we ONLY sell NATURAL, virgin, Remy, full cuticle, 100% real human hair. Unlike other hair sold on the market, our hair is unprocessed with all of the cuticles intact and running in the same direction. This prevents tangling, matting and severe shedding. It comes from single source donors and contains no animal or synthetic hair at all. Our hair is homogeneous in origin and color, and naturally thick and beautiful from root to tip.


Q: What is a machine made weft?

A: Machine made wefts are the most commonly made weft style. These wefts are made with a sewing machine and have been reinforced multiple times for durability. This style of weft can be cut for installation. Machine wefts are durable and do not have to be sealed, but to prolong the life of the weft, we recommend sealing before installation. Never sew through the weft during installation, for the weft can be damaged which will lead to shedding. Attach the weft with a looping or wrap-around stitch

Important: If a weft has to be cut, please always user a weft sealer at both cut ends to prevent shedding.


Q: Will the hair look exactly like the hair in the picture?

A: The picture is to give an idea of our hair's texture. There will be slight variations between the hair you receive and the hair featured in the photo, since each hair bundle is collected from an individual donor. We will select hair bundles that blend well together for you so that you have a very similar hair weave hair install all round.


Q: How long wills this hair last?

A: With proper care, this hair will last until you a long time - between a year and two years!


Q: How is the hair length measured?

A: Our straight hair is measured in its natural state, whereas, the wavy or curly hair is measured when stretched. You may want to add 4-6 inches when ordering a curly or wavy texture. Keep in mind your size and frame when deciding on a length. An 18" weave will fall longer on a person 5' 2" as opposed to a person 5' 11".


Q: How do I choose a hair color?

A: Our hair is only available in its natural virgin shade, which is a blend of dark and medium brown tones.


Q: Can the hair be dyed/colored?

A: All of our hair products can be colored or lightened. We highly recommend a color preview test on a swatch of hair to see how your new color will look. Most importantly, use the services of a professional colorist to dye your hair extensions.


Q: How much hair is needed for a weave?

A: The amount of hair required depends on the look you want. Here is a simplified guide:


Ex. Full head sew in weave: Hair 12" to 16" long. This is 200g (approx. 7 ounces) = A full head of extensions

(* Add an additional 50g if a fuller body of hair is required)


Ex. Full head sew in weave: Hair 18" to 24" long. This is 300g (between 10 - 12 ounces)  = A full head of extensions

(* Add an additional 50g if a fuller body of hair is required)


Q: What forms of payment are accepted?

A: We accept all payments via PayPal.


Q: How long does it take before an order is shipped and received?

A: Upon confirmation of a cleared payment, orders are processed within four business days. Orders are then shipped with an estimated delivery time of 3 - 4 business days for priority and 1 - 2 business days for express.


Q: How are orders shipped?

A: All orders are shipped via Priority Mail, with signature confirmation.


Q: Where can orders be shipped?

A: We Ship Worldwide. However, we only ship to PayPal confirmed addresses in the case of PayPal based orders. A confirmed address is one that has been established by PayPal as belonging to the PayPal account holder. In most cases, when a buyer's credit card billing and shipping addresses are the same, the address is considered confirmed.


Q: What happens if an item I order is sold out?

A: Occasionally a tremendous demand will deplete our stock of a particular product. We will attempt to contact a client with information on out of stock items. We reserve the right to partially fill orders that contain out of stock products. We will provide a refund for any item that is not fulfilled.


Q: How is a sales representative contacted?

Click here to CONTACT US immediately.  We make every effort to respond to customers within 48 hours.


Q: Is there a number I can call to talk to a sales rep?

A:  All client enquiries are handled via e-mail. All questions will be answered promptly, usually within one business day.


Q: Can I phone in my order?

A: All orders must be placed online.


Q: Can I cancel or make changes to an order?

A: Once an order is placed and paid for, it is immediately entered our processing program, and cannot be canceled or changed.


Q: How do I track my order?

A: You will receive an email with your tracking number announcing that your order has been shipped.


Q: Do you have a show room that I can visit?

A:Yes, click here to be connected to the Contact Us page where you can visit our store to purchase hair of book an appointment.


How to care for my Remy hair.

Shampoo, Condition and Hydrate: Gently Shampoo hair in a downward motion working shampoo from the top down. This will loosen dirt and product residue, which can then be rinsed away. Conditioning the hair is vital to its maintenance. After thoroughly rinsing the shampoo, apply a generous amount if conditioner to the hair. Use a wide toothcomb, to assure even coverage. Rinse conditioner from your hair with warm water and gently towel or air dry.  RHC also suggests mid-week conditions (Co-wash) if you lead an active lifestyle. Shampooing the hair is not necessary. Simply condition the hair in a downward motion, working conditioner from the top down in one motion.


*Always use shampoos and conditioners that don’t contain ingredients that are harmful to Virgin Remy hair. Shampoo and Conditioner should NOT contain the following (ammonium laureth sulfate, ammonium lauryl sulfate, sodium laureth sulfate, sodium lauryl sulfate, etc.). These common detergents found in shampoos can make hair frizzy and uncooperative. Hydrate the hair with a light, alcohol free moisturizer. A very small amount (dime-sized) on the palm of hand is sufficient for a full head installation.


How to style my Virgin Remy Hair.

Always keep your extensions tangle free by brushing or combing gently from the bottom up, small sections at a time. The more careful you treat your extensions the longer they will last. Support your attachment when brushing or combing your hair. Use heat and styling tools in moderation. Never use on high temperatures as this can damage the hair and possibly permanently alter the texture.

How to care for my Remy hair at night.

Put your hair "up" at night. Plait or pin-curl your hair before going to sleep. This is important in preventing tangles. Never sleep with loose wet hair, or it may tangle while you sleep.


More information on Straight Hair

  • Shampoo hair at least once a week with a product compatible with the hair texture.

  • Wet you hair slowly and apply shampoo generously. Do not massage or rub the hair against itself.

  • Gently comb hair with a wide-tooth comb or your fingers to remove any tangles and wash in a downward motion. Rinse shampoo out thoroughly.

  • Apply a moisturizing conditioner or mask. Use a wide tooth comb or fingers to work the conditioner into your hair. Put on a shower for wait at least 10 - 30 minutes, then rinse out conditioner thoroughly.

  • Gently towel dry hair. Apply a leave-in conditioner or serum or light hair to hair.

  • Air dry hair or set the hair, while wet, on rollers for curls

  • When hair is completely dry, apply more serum or light hair to hair if required

  • If you must use heat, to dry or style the hair, be sure you use a leave in conditioner first.

  • Comb hair with a wide tooth comb, beginning at the ends and working your way up towards the scalp.

  • Use alcohol free styling aids, such as mouse, gel, and hairspray in moderation.

  • Do not use oily or greasy products; it can cause extreme tangling to the hair.

  • Before going to bed, braid, pin curl or roller set your hair. Sleep with a satin cap or on a satin covered pillow.




bottom of page